Frequently Asked Questions (FAQs)
Welcome to the HMDD Frequently Asked Questions page. Here you’ll find answers to common questions about our products, orders, shipping, returns, refunds, sizing, and customer support.
If you cannot find the answer to your question below, contact us at sales@hmdd.shop.
1. What is HMDD?
HMDD stands for Happy Memories Don’t Die. HMDD is a clothing and streetwear brand focused on distinctive designs, comfortable apparel, and modern streetwear style.
2. Where can I buy HMDD clothing?
You can purchase authentic HMDD clothing directly through our official online store. Browse our available products, select your preferred size, and complete your purchase securely through checkout.
3. What types of clothing does HMDD offer?
HMDD offers a range of streetwear and fashion pieces. Product availability may change over time, so please visit our shop to see the latest HMDD collection.
4. How do I choose the right HMDD size?
We recommend checking our HMDD Size Guide before placing your order. Compare your measurements with the size chart to find the best fit.
If you are between sizes and prefer a relaxed or oversized streetwear fit, choosing the larger size may be preferable.
5. Can I change my order after placing it?
If you need to make a change to your order, contact us as soon as possible at sales@hmdd.shop.
We will do our best to accommodate your request, but changes may not be possible once your order has been processed or shipped.
6. How can I track my HMDD order?
Once your order has been shipped, you may receive shipping or tracking information through the contact details provided during checkout.
You can also visit our Track Your Order page to check your order status.
7. How long does shipping take?
Shipping times can vary depending on the destination, shipping method, order processing, carrier, weather, holidays, and other circumstances.
Your shipping confirmation and available tracking information will provide the most relevant updates for your order.
8. Do you offer returns?
Yes. HMDD offers free returns within 30 days of receiving your order, subject to the requirements of our Refund & Returns Policy.
Products should generally be returned in their original condition, unworn and unused, with applicable tags and packaging.
9. How long do I have to return my order?
You have 30 days from the date you receive your order to request an eligible return.
We recommend contacting HMDD as soon as possible if you decide that you want to return an item.
10. Are HMDD returns free?
Yes. HMDD offers free returns for eligible products.
Please contact us at sales@hmdd.shop before returning an item so our team can provide the appropriate return instructions.
11. How long do I have to request a refund?
Refund requests must be made within 15 days of receiving your order, subject to our return and refund requirements.
Please review our Refund & Returns Policy for complete information.
12. How long does a refund take?
After your return has been received and approved, HMDD will process your refund to the applicable original payment method.
Please allow 7–15 business days for the refund to appear in your account. The exact time can vary depending on your bank or payment provider.
13. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or contains an incorrect item, contact us at sales@hmdd.shop as soon as possible.
Please include your order number and, where appropriate, photographs of the product and the issue so our team can review your request.
14. Can I exchange an HMDD product?
If you need a different size or product, contact our customer support team within the applicable return period.
Exchanges may depend on product availability. If the requested item or size is unavailable, our team can provide the available options.
15. What condition must a product be in to qualify for a return?
Returned products should generally be:
- Unworn
- Unused
- In their original condition
- Free from stains, damage, or signs of use
- Returned with original tags and packaging where applicable
Products that do not meet the return requirements may not qualify for a refund or exchange.
16. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available at the time of purchase.
17. Is my payment information secure?
HMDD takes reasonable measures to protect customer and transaction information. Payments may be processed through third-party payment providers that use their own security systems and policies.
18. Can I cancel my order?
If you want to cancel an order, contact us as quickly as possible at sales@hmdd.shop.
We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.
19. What happens if my package is delayed?
Delivery times can occasionally be affected by shipping carriers, weather, holidays, customs, incorrect address information, or other circumstances outside HMDD’s control.
If your tracking information shows an unexpected delay, contact us at sales@hmdd.shop, and we will do our best to assist you.
20. Do I need an account to place an order?
If guest checkout is available on our website, you may be able to place an order without creating an account. Creating an account can make it easier to manage your orders and personal information.
Available checkout options are displayed during the ordering process.
21. How can I contact HMDD?
For questions about products, orders, shipping, returns, refunds, or other customer service matters, email us at:
Our team will review your request and respond as soon as reasonably possible.
22. Where can I find HMDD’s policies?
You can review the relevant website policies, including our:
- Privacy Policy
- Terms & Conditions
- Refund & Returns Policy
- Size Guide
- Shipping information
We recommend reviewing these policies before placing an order.
Still Have Questions?
If your question isn’t answered here, we’re happy to help.
Email: sales@hmdd.shop
HMDD — Happy Memories Don’t Die