Refund & Returns Policy

At HMDD, we want you to be satisfied with your purchase. If your order does not meet your expectations, we offer a free returns policy within 30 days of receiving your order.

Please review the following policy before requesting a return or refund.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product should be:

  • Unworn and unused
  • In its original condition
  • Free from damage, stains, or signs of use
  • Returned with its original tags and packaging, where applicable

Products that do not meet these conditions may not qualify for a return.

2. Free Returns

HMDD offers free returns for eligible products.

If you would like to return an item, please contact our customer support team within 30 days of receiving your order. We will provide you with the necessary instructions for completing the return.

Please do not send products back without contacting us first, as this may delay the return process.

3. How to Request a Return

To request a return:

  1. Contact HMDD customer support within 30 days of receiving your order.
  2. Provide your order number and the details of the product you want to return.
  3. Follow the return instructions provided by our support team.
  4. Pack the product securely and return it according to the provided instructions.
  5. Once we receive and inspect the returned product, we will notify you about the status of your refund.

4. Refund Policy

Once your returned product has been received and approved, you are eligible to receive your refund.

You must request a refund within 15 days of receiving your order, subject to the applicable return requirements.

After your refund is approved, HMDD will process the refund to your original payment method.

Please allow 7 to 15 business days for the refund to appear in your account, depending on your bank or payment provider.

The time required for the refund to appear may vary between financial institutions and payment methods.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact HMDD customer support as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and provide the appropriate solution.

6. Exchanges

If you need a different product or size, please contact our customer support team within the applicable return period.

Depending on product availability, we may be able to assist with an exchange. If the requested replacement is unavailable, you may be offered another appropriate solution.

7. Non-Returnable Items

Certain products may not be eligible for return where they have been used, damaged, altered, or are otherwise unsuitable for resale.

Any product-specific return restrictions will be communicated where applicable.

8. Refund Delays

If you have received confirmation that your refund has been processed but the money has not yet appeared in your account, please allow the full 7–15 business days processing period.

If the refund still has not appeared after this period, please contact your bank or payment provider first. You may also contact HMDD customer support for assistance.

9. Contact Us

If you have questions about returns, exchanges, or refunds, please contact HMDD customer support through the contact information provided on our website.

HMDD
Los Angeles, California, USA

Email: sales@hmdd.shop